Case Study of E-government Public Service Reform in Southeast Sulawesi Province Government

Abstract

Public service through "One Door" by implementing the E-Government service system because there is still a culture of prioritizing each other, meaning that those who come first must be served first and vice versa, those who come later are served later, not those who come later are served first than those who come first. This is caused by the factors of "service through the back door", "service for cigarette money bribes", "service through shortcut practices". That is why the implementation through "One Door" by implementing the E-Government service system is very important. Thus, the application of ICTs and IT which is the basis for the development of E-Government which contains telematics and electronic data processing becomes a necessity as a normative reference and formal reference that is adhered to by all levels of government. The purpose of this study is to explain the bureaucratic practices in the Southeast Sulawesi Provincial Government. Explain the efforts to provide the best, transparent and accountable services, analyze the factors that cause public services to be organized through e-government; The approach used is "Phenomenology"., while the method used is secondary data study by studying various literatures and research results. Meanwhile, the data analysis uses content analysis. The results of the study show that the "One Door" public service through the implementation of the E-Government service system. Efforts to provide the best public service are through efficient, effective and productive work planning programs by providing beneficial contributions to the wider community. The factors that cause public services through "One Door" by implementing the E-Government service system are the Dirty Play of People in Institutions, the Existence of a Culture of Preceding Each Other, Low Employee Discipline, Thus the application of ICTs and IT which is the basis for the development of E-Government as a normative reference for all levels of government.