International Journal of Social Sciences: Current and Future Research Trends

Case Study of E-government Public Service Reform in Southeast Sulawesi Province Government

Ginung Pratidinaa — 2025-05-10

Public service through "One Door" by implementing the E-Government service system because there is still a culture of prioritizing each other, meaning that those who come first must be served first and vice versa, those who come later are served later, not those who come later are served first than those who come first. This is caused by the factors of "service through the back door", "service for cigarette money bribes", "service through shortcut practices". That is why the implementation through "One Door" by implementing the E-Government service system is very important. Thus, the application of ICTs and IT which is the basis for the development of E-Government which contains telematics and electronic data processing becomes a necessity as a normative reference and formal reference that is adhered to by all levels of government. The purpose of this study is to explain the bureaucratic practices in the Southeast Sulawesi Provincial Government. Explain the efforts to provide the best, transparent and accountable services, analyze the factors that cause public services to be organized through e-government; The approach used is "Phenomenology"., while the method used is secondary data study by studying various literatures and research results. Meanwhile, the data analysis uses content analysis. The results of the study show that the "One Door" public service through the implementation of the E-Government service system. Efforts to provide the best public service are through efficient, effective and productive work planning programs by providing beneficial contributions to the wider community. The factors that cause public services through "One Door" by implementing the E-Government service system are the Dirty Play of People in Institutions, the Existence of a Culture of Preceding Each Other, Low Employee Discipline, Thus the application of ICTs and IT which is the basis for the development of E-Government as a normative reference for all levels of government.

Inclusion with No Policies in Place for LGBTQ Students: Perceptions from Rural High School Leaders

Kevin L. Harris — 2025-05-09

The purpose of this study is to describe rural high school leaders' perception of inclusivity policies and how they support the LGBTQ student. In high schools’ inclusivity is often regarded as efforts to include students with disabilities, physical or mentally who may experience educational, physical, and cognitive developmental deficiencies, which interferes with learning. The problem is rural LGBTQ high school students do not experience the same learning environment and support as non-LGBTQ high school students. This study aimed to examine the challenges faced by the district administrators, principals and counselors who may have adopted inclusivity policies without a clear direction to encompass all students. This qualitative, descriptive case study is an exploration of the inclusive practices of rural high school administrators. The purpose is to describe rural high school’s LGBTQ student inclusivity. The qualitative data collection process consisted of an in-depth questionnaire with rural high school administrators in two districts located in a western state. Two sources of data collected in the study include an open-ended questionnaire and school districts’ inclusion policy and procedure review. After each question, the participant completed the free text box explaining how the inclusion policy was implemented on campus, providing personal perceptions of application to the LBGTQ. Once all participants completed the open-ended survey, responses downloaded from SurveyMonkey to Excel for data analysis. Four themes emerged including: (a) be the voice of those who have not found their own voice of support, (b) turn every situation into a lens of growth, (c) there are no policies in place, and (d) we need to know what to do, but first we need to know who they are. The recommendations were awareness of our student population, training to assist them and compassion to understand who they are.