Student Satisfaction Towards Students’ Affair Services in Private Universities in Xi’an, China: A Pilot Testing

Abstract

Private universities in Xi’an, China, have seen significant growth recently, drawing students from diverse regions. Ensuring high levels of student satisfaction is vital for these institutions to stay competitive and fulfill their educational missions. Pilot testing is essential in the research process, guaranteeing that the research instrument, in this case, a questionnaire, is well-constructed, effective, and capable of gathering accurate and meaningful data. By addressing issues identified during pilot testing, researchers can improve the reliability and validity of their research, increasing the likelihood of obtaining valuable results in the main study. Developing a valid and reliable measurement tool is essential for effectively assessing and enhancing these services. In this study, we outline the questionnaire's development process, including item generation and validation, and report the results of a pilot test conducted to assess its reliability and validity. The findings indicate that the questionnaire holds promise as an instrument for evaluating student satisfaction with students’ affairs services in private universities in Xi'an. The pilot test results confirm the SSSA-Q's validity and reliability as a tool for assessing levels of student satisfaction with affairs services.