Transformation of the State Civil Apparatus Communication System in Public Services in Sukamakmur District Bogor Regency
Keywords:
state civil servants, internet computers and telephones, universal service obligations, services via e-services, communication system transformationAbstract
Advances in the field of information communication and technologies have enabled people to access information and knowledge from various sources, in all parts of the world, so that physical "separation" no longer limits the space for thought and creativity in advancing people's lives. However, it is a fact that internet network facilities in Indonesia are still focused on urban areas. Based on this, it is very necessary to transform the communication system of the State Civil Service through information communication and technologies in public services in Sukamakmur District. Communication is an integral part of human life from birth to death, therefore communication is defined as the process of exchanging information between individuals. The research objectives are: Identifying the ICT services used, explaining views on ICT devices; Describe the ability to use ICT systems. The research design is descriptive qualitative. The sampling in the research is in two or more stages. The data collected is primary and secondary data. Data collection techniques are observation, interviews and FGD. Data analysis through content analysis and Likert scale. The research results show that most state civil servants prefer internet cafes, DISC and internet cafe services. On the other hand, they use computers, WA and telephone. The services produced are administrative services, goods services and services. One of the important elements is transparency, non-discrimination, non-closure, no social polarization, fairness to all without distinction of religion, ethnicity, race and class. The State Civil Apparatus is very capable of operating ICT and quite capable of operating ICT. This means that there is success in utilizing ICT tools
References
Falih Suaedi. E-Governance Sebagai Sarana Revitalisasi Birokrasi. Revitalisasi Administrasi Negara.Editors Falih Suaedi, Bintoro Wardiyanto, Yogyakarta, Graha Ilmu, 2010, pp. 53-64
Guhardja, S, Puspitawatim H, Hartoyo, Hastuti, D, Martiantp, D. Petunjuk Laboratorium Manajemen Sumberdaya Keluarga. Bogor, Pusat Antar Universitas Pangan dan Gizi, Institut Pertanian Bogor, 1992, pp.101-115
Huberman, .A.M, & Miles M.B,. Analisis Data Kualitatif. Jakarta, Universitas Indonesia, 1992,pp.15-21
Iskandar, A. “Studi Kualitatif Sosialisasi dan Komunikasu Program Layanan Internet Kecamatan Melalui FGD Dalam Pemberdayaan Masyarakat di Provinsi Bengkulu”, Komunikasi dan Pembangunan, Vol 9, pp. 1-10, Feb 2011,
Iskandar, A. “Th Comunication Analysis Among Stakeholders in Management of Children Education bt the Poor Scholarship as Human Capital to Grow Quality Characteristics of Educational Basics”. Management Study, Vol 2, pp. 70-85, Jan 2019
Taufik Effendi. Pedoman Umum Reformasi Birokrasi. Jakarta, Menteri Negara Pendayagunaan Aparatur Negara, 2008, pp.17-19
Muller. Mengukur Sikap Sosial. Jakarta, Bumi Aksara. 1992, pp.11-25
Pramuka, Gatot, dkk. E-Government dan Reformasi Layanan Publik. Revitalisasi Administrasi Negara.Editors Falih Suaedi, Bintoro Wardiyanto, Yogyakarta, Graha Ilmu , Yogyakarta, Graha Ulmu, 2010, pp. 65-82
Palte, J.G.L. Metode Penelitian Sosial Ekonomi. Yogyakarta, Gajah Mada University, 1978, pp. 75-76
Ritzer, G. Sociology: A Multiple Paradigm Science, Boston, Aliynand Bacon, 1992, pp.15-24
Supranto, J. Teknik Sampling untuk Survei dan Eksperimen. Jakarta, Rineka Cipta, 2000, pp. 136-142
Sinambela, Lijan Poltak dkk. Reformasi Pelayanan Publik: Teori Kebijakan dan Implementasi. Jakarta: Bumi Aksara, 2006, pp. 6-9
Setiawan, B, & Muntaha, A. Metode Penelitian Komunikasi. Jakarta, Pusat Penerbitan Universitas Terbuka, 2000, pp. 1.3-1.10
Tifatul Sembiring. Peraturan Menteri Komunikasi dan Informatika Nomor 32 Tahun 2008 tentang KPU (Kewajiban Pelayanan Universal). Jakarta, Menteri Komunikasi dan Informatika, 2008, pp.1-4
Tifatul Sembiring. Peraturan Menteri Komunikasi dan Informatika Nomor 48 Tahun 2009 tentang Universal Service Obligation (USO). Jakarta, Menteri Komunikasi dan Informatika, 2009, pp.1-4
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 International Journal of Social Sciences: Current and Future Research Trends
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors who submit papers with this journal agree to the following terms.